Return Policy


Returns and Exchange Policy

Thank you for shopping with us at TRUE. Our hope is that you would be happy with your purchase(s). However, if you're not completely satisfied with the item(s). you have received, you have to option to return the item(s)


Return Policy:

  • Returns will be issued in the form of a digital Gift Card 
  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return. 
  • Returns must be received within 10 calendar days of receiving your order. International orders have 30 days from receiving your order to return merchandise. The 10 days starts from the day the order was received by the customer. Returns older than 15 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
  • Sale items are final and cannot be returned or exchanged. 
  • The customer is responsible for return postage.
  • Shipping charges are not refundable.
Where do I send my return to?
True by Courtney Hensley
457 Laurence Dr #615
Heath, Texas 75032
Expect an emailed E-Gift card within 3 business days of the delivery of your return at our warehouse.
Do we offer return labels?

We do not offer return labels currently as we are choosing to utilize free shipping. We hope to offer return labels as we grow in the future.

Can I make a return past the 15 day period for store credit?

Unfortunately we cannot accept clothing past the 10 day return policy for store credit. 

NON-RETURNABLE ITEMS: The following items are non-returnable. 
  • All accessories
  • All hats
  • All jewelry
  • All intimates 
  • All sale items

If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. 

Defective Items:
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for full refund or store credit.
When you place an order with us please note that the liability is between you and The carrier. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
  • Confirm that the shipping address you entered in is correct.
  • Visit your local USPS office with tracking number to see where the mail carrier delivered your package
  • Check with neighbors to see if your package got dropped off next door. 
  • Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.